Data Privacy Policy
Your privacy is important to Modest Cloud Anchor
Information We Collect
When you reach out for corporate flower arrangements or gift options, we gather information you voluntarily supply. This covers your full name, company name, email, telephone, delivery locations, and particular specs for your floral requests. Payment details are collected when you place orders, but are securely handled by our payment partners.
For corporate clients, we might obtain extra business data such as registration details, preferred delivery timelines, and budget constraints to tailor our service to your company’s requirements.
Our site automatically gathers certain technical data when you visit, including your IP address, browser, device details, and browsing paths. We use this to enhance site performance and learn how users discover our offerings.
How We Use Your Information
We primarily use your personal data to complete flower orders and offer top-tier customer support, including processing orders, coordinating deliveries, crafting customized arrangements, and communicating about your service needs.
We also utilize information to enhance our services and site experience, helping us identify the most valued corporate floral offerings and better serve the business sector in United Kingdom.
Information Sharing and Disclosure
Modest Cloud Anchor respects your privacy and does not sell your personal data to others. We share information only as needed to deliver our services or when required by law.
We may disclose essential information to trusted service partners who assist in running our business, including delivery providers, payment processors, and technical service vendors. These partners are contractually bound to safeguard your data and use it solely for the services they provide to us.
We may reveal information when required by law, a court order, or governmental requests. We may also share to protect our rights, property, or safety, or the well-being of our customers and staff.
Data Security Measures
We treat the protection of your personal data with utmost seriousness and implement suitable technical and organizational safeguards to shield it. This encompasses secure data storage, encrypted communications, and restricted access to personal information inside our organization.
Secure Storage
Your personal data is kept in secure systems with access controls and ongoing security monitoring.
Encryption
We encrypt sensitive data transfers to safeguard information as it travels between your browser and our services.
Limited Access
Access to customer data is granted only to staff with a legitimate need to handle information.
Although we deploy robust security measures, no online transmission method is completely secure. We regularly update our security practices to defend against emerging threats.
Your Privacy Rights
You hold important rights over your personal data. Depending on relevant laws, you may be able to access, amend, erase, or limit how your information is used.
To exercise these rights, contact us using the details at the end of this policy. We will reply within a reasonable timeframe as required by law.
Data Retention
We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention times vary by data type and the purpose for which it was collected.
Typical Retention Periods:
- Customer contact and order data: three years after the last service interaction
- Payment records: seven years to comply with tax and accounting requirements
- Website analytics data: twenty-six months for service improvement analysis
- Marketing consent preferences: Until you unsubscribe or two years of inactivity
Cookies and Website Tracking
Our site uses cookies and similar technologies to improve your browsing experience and gain insight into how visitors use the site. Cookies help us remember your preferences and assess site performance.
You can adjust cookie settings through your browser. However, turning off certain cookies may impact how the site works. For detailed information about our cookie practices, please review our Cookie Policy.
Third-Party Links
Our site may include links to external websites or services. This privacy policy only covers Modest Cloud Anchor and our site. We are not responsible for the privacy practices of third-party sites.
We encourage you to review the privacy policies of any third-party sites you visit via links on our site.
Policy Updates
We might revise this privacy policy from time to time to reflect changes in our practices, offerings, or legal obligations. If substantial changes occur, we'll refresh the "Last Updated" date at the top of this policy.
We invite you to periodically review this policy to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about our handling of your information, please reach out to us.
Privacy Contact
Modest Cloud Anchor Privacy Team
Blossom Lane, London
London, United Kingdom WC2E 9HQ
Email: [email protected]
Telephone: +44 20 7946 0958
For privacy inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within 5 business days.